Privacy Policy

1. Introduction

This Privacy Policy describes how MetaEngines ("MetaEngines", "we", "us", or "our") collects, uses, stores, shares, and protects information in connection with the Meia platform and related websites, applications, and services (collectively, the "Services"). It also explains the choices you have regarding your information. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the Services.

2. Information We Collect

Account information. When you register for a Meia account, we collect information such as your name, email address, business name, and authentication credentials. Connected social media accounts. Meia allows you to connect third-party accounts, including Instagram professional (Business or Creator) accounts. When you connect an account through the Instagram API, we access and process the following, with your authorization and only to the extent required to provide the features you enable: • Profile information, including the account's Instagram user ID, username, and account type. • Direct messages sent to and from your connected account, including message text and media attachments. • Comments on your media, including comment text and the commenter's Instagram ID and username. • Media you publish through Meia and aggregated performance metrics such as reach, impressions, and engagement. • Access tokens that authorize Meia to perform actions on your connected account on your behalf. Content you provide. We collect the documents, brand information, prompts, and other content you submit so that Meia can generate and manage content for you. Usage and device data. We automatically collect technical information such as log data, IP address, browser and device type, and product analytics that help us operate, secure, and improve the Services. Cookies and similar technologies. We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Services are used.

3. How We Use Information

We use the information we collect to: • Provide, operate, and maintain the Services, including sending and receiving messages, replying to and managing comments, publishing content, and reporting analytics on your connected accounts. • Generate content and automated responses on your behalf and at your direction. • Authenticate users, secure accounts, and prevent fraud, abuse, and unauthorized access. • Communicate with you about your account, provide customer support, and send service-related notices. • Analyze usage to maintain, troubleshoot, and improve the Services. • Comply with legal obligations and enforce our terms. We do not use the content of Instagram messages, comments, or profile information for advertising, and we do not sell personal information.

4. How We Share Information

We do not sell or rent personal information. We share information only in the following circumstances: Service providers. We share information with vendors that provide cloud hosting, data storage, infrastructure, and analytics on our behalf. These providers are bound by confidentiality obligations and may use the information only to provide services to us. AI processors. To generate content and suggested replies, we transmit limited information to artificial intelligence providers. We send only the information necessary to produce the requested output. Legal and safety. We may disclose information when required by law, regulation, legal process, or governmental request, or where we believe disclosure is necessary to protect the rights, property, or safety of MetaEngines, our users, or the public. Business transfers. If MetaEngines is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to this Privacy Policy.

5. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Services. Information from connected accounts, including access tokens and message data, is retained only while the account remains connected. When you disconnect a connected account, delete your Meia account, or submit a verified deletion request, we delete the associated personal information within 30 days, except where retention is required to comply with legal obligations, resolve disputes, or enforce our agreements.

6. Data Security

We use technical and organizational measures designed to protect personal information, including encryption in transit, access controls, and secure storage of credentials and access tokens. Access tokens are stored securely and are not exposed to other users. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we work to protect your information using industry-standard safeguards.

7. Your Rights and Choices

Depending on your location, you may have rights to access, correct, update, or delete the personal information we hold about you, and to object to or restrict certain processing. You may: • Access or correct your information by contacting us at the address below. • Disconnect a connected account at any time from within Meia, or from the "Apps and Websites" settings of your Instagram account, which revokes our access. • Request deletion of your data by emailing meia@metaengines.ca. We will respond to and process verified requests within 30 days.

8. Meta Platform Compliance

Meia's access to and use of information obtained through the Instagram and Meta APIs comply with the Meta Platform Terms, the Meta Developer Policies, and all applicable Instagram and Facebook platform policies, including their Limited Use requirements. We request only the permissions necessary to provide the features you have chosen to enable, and we use Meta platform data solely to provide and improve those features for you.

9. International Data Transfers

We may store and process information in countries other than the one in which you reside. Where we transfer personal information across borders, we take steps to ensure that it receives an adequate level of protection in accordance with applicable law.

10. Children's Privacy

The Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. When we make material changes, we will update the effective date at the top of this policy and, where appropriate, provide additional notice.